FAQ
OrbitCup Frequently Asked Questions (FAQ)
General Questions
Q: What is OrbitCup?
A: OrbitCup designs and sells innovative bowling accessories, including 3D-printed ball stands and maintenance tools tailored for league bowlers and pro shops.
Q: Do you offer bulk discounts for pro shops?
A: Yes! We offer exclusive pro shop pricing for bulk purchases. Visit our Bulk Pricing page or contact us at sales@orbitcupbowling.com for more details.
Product Information
Q: Are OrbitCup products 3D printed?
A: Yes, all OrbitCup products are 3D printed using high-quality materials. Due to this process, minor surface imperfections or layer lines may be visible, but they do not affect performance. Additionally, colors may vary slightly from what is shown on screen and between production batches. These variations are normal and do not impact functionality.
Q: What’s the difference between OrbitCup Omni and OrbitCup Solo?
A: The OrbitCup Omni allows your bowling ball to rotate freely on all axes, making it ideal for cleaning and resurfacing. The OrbitCup Solo provides controlled single-axis rotation, great for precise sanding and polishing.
Q: How does the OrbitCup Nest work?
A: The OrbitCup Nest is a set of three concentric bowling ball cups that nest and lock inside each other, saving space while offering multiple uses for ball display, maintenance, or additional ball storage while bowling.
Care & Maintenance
Q: How should I clean and store my OrbitCup Omni & Solo?
A: After cleaning, sanding, or polishing your bowling ball using the OrbitCup Omni or OrbitCup Solo, the stand should be wiped and dried completely before storing. Do not store your OrbitCup near damp bowling towels, especially those with chemical cleaners, as prolonged exposure to moisture or chemicals may affect durability.
Ordering & Shipping
Q: How long does it take to process and ship my order?
A: Orders are typically processed within 2-3 business days and shipped via standard shipping. Delivery times vary based on location.
Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email with tracking details.
Returns & Warranty
Q: Can I return an OrbitCup product if I change my mind?
A: Yes. We accept returns of unused OrbitCup products in their original condition and packaging within 14 days of delivery. Proof of purchase is required. Customers are responsible for return shipping costs, and original shipping charges are not refundable. Custom, special-order, final-sale, clearance, used, damaged, or modified items are not eligible for return.
Q: Are items in the Merch collection returnable?
A: Merch items are made to order through Printful and are not eligible for returns or exchanges due to buyer’s remorse, incorrect size, or incorrect color. Please review product details and size charts carefully before placing your order.
Q: What if my Merch item arrives damaged, defective, misprinted, or incorrect?
A: Please email returns@orbitcupbowling.com within 30 days of delivery with your order number, a description of the issue, and clear photos. We’ll review the issue and, when applicable, arrange a replacement or refund. Please do not return the item unless we provide instructions.
Q: Does OrbitCup offer a warranty?
A: OrbitCup products are covered by a 3-month warranty for material or manufacturing defects, functional issues, or structural failure under normal use. The warranty does not cover normal wear and tear, misuse, accidents, improper storage, modifications, or exposure to moisture, chemicals, or extreme conditions.
Q: What if my OrbitCup product arrives damaged or develops a defect?
A: Please email returns@orbitcupbowling.com with your order number, a description of the issue, and photos. If the issue is covered, we will provide a replacement at no charge or a refund if a replacement is unavailable.
For complete details and return instructions, please see our Refund Policy.
Customer Support
Q: How can I contact OrbitCup for further inquiries?
A: You can reach out to us via email: sales@orbitcupbowling.com
We’re happy to help with any questions or concerns!